“An unhappy customer will tell 11 people about a negative interaction with your business. In turn, those 11 people will tell five other people — that’s a total of 67 people hearing about an unpleasant experience. And 30% of those disappointed customers will tell more than five people.”Read More
Mo Tougas, the 2011 Apple Grower Of The Year, credits his lifelong passion for fruit growing for helping him continue to learn and pass his knowledge on to others.
